Medipass for Providers

Help for healthcare practitioners using Medipass.

Sophie Kneebone avatar Kassy Jones avatar Michael Blewett avatar +3
52 articles in this collection
Written by Sophie Kneebone, Kassy Jones, Michael Blewett and 3 others
Getting Started

Read this first!

Are you a practitioner or practice staff member who's just joined Medipass? Start here!
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Signing up for Medipass

Here's how to sign up to Medipass so that you can process HICAPS or Garrison Health Services invoices.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Completing your HBF member plus dental application

To view the new HBF dental agreement and complete your application, follow these instructions.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Adding missing staff to your HBF agreement.

Follow these instructions if you're using Medipass to apply for the new HBF agreement and need to add additional staff.
Jessica Collins avatar
Written by Jessica Collins
Updated yesterday

Medipass user roles

Here's an explanation of the different kinds of user roles in Medipass.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

New to Medipass and want to add a Garrison Health Services staff member?

Step by step instructions on how to add Garrison providers to your account.
Kassy Jones avatar
Written by Kassy Jones
Updated this week

What details can patients see?

Here's an explanation of what information is displayed in the HICAPS Go app.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Which health funds are enabled with Medipass?

How to stay up to date with funds when they come on board!
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Where to find the HBF Dental Schedule 2019

You can access the new schedule on your HBF application.
Jessica Collins avatar
Written by Jessica Collins
Updated yesterday

Pending provider numbers

If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Kassy Jones avatar
Written by Kassy Jones
Updated yesterday
Transactions

Private health insurance transactions

This feature allows you to send a payment request to a patient via SMS.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Sending a private health insurance transaction via the HICAPS Go app

Here's how to create and process a payment with Medipass.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Submitting a Garrison Health Services invoice

Here's how to submit an invoice to Garrison Health Services.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Patient funded transactions

Enable your patients to pay for your services fully out of pocket.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Creating a payment for dependants

Here's how to process a payment for dependants and send it to the policy holder.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Paying a gap with cash

If your patient wants to pay their gap using cash, follow this guide.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Non-claimable items

Add a non-claimable item to your private health insurance payment request.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Applying a discount

How to apply a promotional discount within the Medipass portal.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

How to cancel a payment

Mistakes happen, and sometimes you might need to cancel a payment in order to process it again with some changes. Here's how.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Re-sending a receipt

Here's how to email a patient another copy of their receipt.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Fees, payment and settlement FAQ

An explanation of fees, payments, and how your money reaches your account.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Checking the status of a GHS invoice

Here's how to check where your GHS invoice is up to in the payment process.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated yesterday

Receiving Garrison Health Services remittance

How your practice will receive remittance for invoices created in Medipass.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago
Next Steps

How to update and re-submit a HBF Member Plus Dental application

Need to update your HBF agreement application?
Michael Blewett avatar
Written by Michael Blewett
Updated this week

Online bookings

How to set up online bookings for your practice in the HICAPS app.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How to add a new practice

You have a new practice? Great, follow these steps to add your new practice details.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

How to add new and/or remove departing Practitioners from an approved HBF Member Plus Dental Agreement

Michael Blewett avatar
Written by Michael Blewett
Updated over a week ago

How to change your practice details

Follow these simple steps to update your practice details.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Changing your practice address

Information on how to update your new practice address.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Edit the phone number for your practice

Follow these simple steps and update your phone number easily.
Jessica Collins avatar
Written by Jessica Collins
Updated over a week ago

Garrison Health Services FAQ

Here are some answers to frequently asked questions when creating a GHS invoice.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Garrison Health Services Payments and Invoice FAQ

Answers to some common questions about Garrison Health Services invoices or payments.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Garrison Health Services definitions and tips

Information about common terms you'll come across when submitting invoices to Garrison Health Services.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How to create or remove a business administrator

Instructions to add/remove a Business Manager role.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Adding staff members

Looking to invite new staff members to your practice? This is where to start!
Michelle Brasier avatar
Written by Michelle Brasier
Updated this week

Assigning an email to your new staff member

Having trouble assigning an email to your new staff member?
Jordan Webb avatar
Written by Jordan Webb
Updated over a week ago

How to update staff details

Follow these instructions to edit staff details.
Kassy Jones avatar
Written by Kassy Jones
Updated this week

How to add or remove a practice manager

Would you like to add or remove a Practice Manager to your Medipass account?
Kassy Jones avatar
Written by Kassy Jones
Updated yesterday

Charging a gap payment

Information about gap payments.
Jordan Webb avatar
Written by Jordan Webb
Updated over a week ago

Missing email for staff members?

Some email addresses may have been removed from your staff details. You can find out why here.
Kassy Jones avatar
Written by Kassy Jones
Updated this week

Business name vs practice name

This article explains the important difference between a business name and a practice name.
Michelle Brasier avatar
Written by Michelle Brasier
Updated yesterday