Medipass for Providers

Help for healthcare practitioners using Medipass.

Kassy Jones avatar Sophie Kneebone avatar Michelle Brasier avatar +4
58 articles in this collection
Written by Kassy Jones, Sophie Kneebone, Michelle Brasier and 4 others
Private health insurance claims and quotes

Getting started with HICAPS in Medipass

Information about how HICAPS and Medipass can work together.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Which health funds are enabled with Medipass?

How to stay up to date with funds when they come on board!
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Private health insurance transactions

This feature allows you to send a payment request to a patient via SMS.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Sending a private health insurance transaction via the HICAPS Go app

Here's how to create and process a payment with Medipass.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Creating a payment for dependants

Here's how to process a payment for dependants and send it to the policy holder.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Paying a gap with cash

If your patient wants to pay their gap using cash, follow this guide.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Charging a gap payment

Information about gap payments.
Jordan Webb avatar
Written by Jordan Webb
Updated over a week ago

Inviting a patient

Here's how to invite patients to use Medipass.
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Written by Sophie Kneebone
Updated over a week ago

Patient funded transactions

Enable your patients to pay for your services fully out of pocket.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Non-claimable items

Add a non-claimable item to your private health insurance payment request.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Applying a discount

How to apply a promotional discount within the Medipass portal.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

What is a service?

Explanation of services, and the benefits of creating services.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Creating a service

Here's how to set up and save services for your practice.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Custom pricing for services

Instructions for creating custom pricing for staff members, and preferred pricing for different health funds.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How to edit a service

Need to change details of your services?
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

How to hide services from displaying in the HICAPS Go app

How to change your services so they are not displayed.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Re-sending a receipt

Here's how to email a patient another copy of their receipt.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Creating a quote

Here's how to send a quote to patients in minutes with Medipass.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Sending your quote via text message

Here's how to send a quote to someone who has yet to download the HICAPS Go app.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Request a quote

How does the 'Request A Quote' feature work? And how do I reply?
Michelle Brasier avatar
Written by Michelle Brasier
Updated this week

Online bookings

How to set up online bookings for your practice in the HICAPS app.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

What details can patients see?

Here's an explanation of what information is displayed in the HICAPS Go app.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

How do patients get in contact with my practice?

How to take advantage of the different contact options in your Medipass portal.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Fees, payment and settlement FAQ

An explanation of fees, payments, and how your money reaches your account.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago