Medipass for Providers

Help for healthcare practitioners using Medipass.

Sophie Kneebone avatar Kassy Jones avatar Michelle Brasier avatar +1
45 articles in this collection
Written by Sophie Kneebone, Kassy Jones, Michelle Brasier and 1 other
Transactions

Creating A Private Health Insurance Transaction via the HICAPS Go App

Here's how to create and process a payment with Medipass.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Private Health Insurance Transactions Without An App (BETA)

This feature allows you to send a payment request to a patient via SMS.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Submitting A Garrison Health Services Invoice

Here's how to submit an invoice to Garrison Health Services.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Patient Funded Transactions

Enable your patients to pay for your services fully out of pocket.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Creating A Payment For Dependants

Here's how to process a payment for dependants and send it to the policy holder.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Paying A Gap With Cash

If your patient wants to pay their gap using cash, follow this guide.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Non-claimable Items

Add a non-claimable item to your private health insurance payment request.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Applying A Discount

How to apply a promotional discount within the Medipass portal.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How To Cancel A Payment

Mistakes happen, and sometimes you might need to cancel a payment in order to process it again with some changes. Here's how.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Re-Sending A Receipt

Here's how to email a patient another copy of their receipt.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Fees, payment and settlement FAQ

An explanation of fees, payments, and how your money reaches your account.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Checking The Status of a GHS Invoice

Here's how to check where your GHS invoice is up to in the payment process.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

Receiving Garrison Health Services Remittance

How your practice will receive remittance for invoices created in Medipass.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago
Next Steps

Online Bookings

How to set up online bookings for your practice in the HICAPS app
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How To Add A New Practice

You have a new practice? Great, follow these steps to add your new practice details.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

How To Change Your Practice Details

Follow these simple steps to update your practice details.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

Changing Your Practice Address

Information on how to update your new practice address
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Edit the phone number for your practice

Follow these simple steps and update your phone number easily.
J
Written by Jessica Collins
Updated over a week ago

Garrison Health Services FAQ

Here are some answers to frequently asked questions when creating a GHS invoice.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Garrison Health Services Payments and Invoice FAQ

Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Garrison Definitions And Tips

Here are some explanations of common terms you'll come across when submitting invoices to Garrison Health Services.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How To Create or Remove a Business Administrator

Instructions to add/remove a Business Manager role
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Adding Staff Members

Looking to invite new staff members to your practice? This is where to start!
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago

How To Update or Delete Staff

Follow these instructions to edit staff details.
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

How To View A Document In Your Medipass Portal

How to access documents or agreements with Medipass
Kassy Jones avatar
Written by Kassy Jones
Updated over a week ago

Business Name vs Practice Name

This article explains the important difference between a business name and a practice name.
Michelle Brasier avatar
Written by Michelle Brasier
Updated over a week ago