Your business name is the name registered to your legal ABN or Australian Business Number. Your practice name is the public name you trade under. For example, your business name could be 'Jane Doe' or 'Big Health Pty Ltd' but your practice name might be 'Big Health'. In this case, patients looking through the app would only see 'Big Health'. 'Jane Doe' or 'Big Health Pty Ltd' is only visible to you, HICAPS and Medipass for legal purposes.
You can have several practices belonging to one business however, a practice may only belong to one business. For example 'Jane Doe' may own several practices with different practice names at different locations. Practitioners may work at several practices within a business.
If your ABN or business name changes, you will need to get in touch with HICAPS to fill out a Change Of Ownership application.