• What are the fees involved with Medipass?
    With Medipass, there are no sign up, monthly or terminal rental fees. When HICAPS or other funder enabled your business to use Medipass, they will provide an updated provider agreement. Any transaction fees charged by HICAPS or other funder will be reflected in that agreement. As a general policy, there are no fees on health fund claims. Merchant service fees may apply on the "gap" / out of pocket portion when your patient uses a credit or debit card.  It's best to check with HICAPS or other funder for fee schedules. 
  • When will a Medipass payment reach my bank account?
    All transactions processed via Medipass, will be settled via the HICAPS and NAB settlement processes. Expect a similar timeframe to your terminal payments.
  • Where does a payment go when I pay with Medipass?
    For HICAPS, the payment will be paid into the account registered with HICAPS and used for your existing settlement. 
  • How do I view my Medipass transactions?
    You can view your Medipass transactions in your Medipass portal, just click on the "Payments" tab. You can filter these transactions by using the filter button.
  • Can I view my Medipass transactions through my practice management system? Not currently.  But you can view all transactions online and in real-time via Medipass portal. 
  • Where do my Medipass transactions appear in my bank statement?
    The claim payments you process through Medipass will appear along with your HICAPS claims, any gap portion processed through Medipass will appear as a seperate line on your bank statement.
  • Where can I view my daily transaction from Medipass?
    You are able to view your daily transactions in the Medipass portal by selecting the dashboard tab. You can filter the dashboard tab by day to view your daily transactions.

If you have any other questions about fees or settlements, you can always contact us through the chat bubble in your Medipass portal or at support@medipass.io

For information about the status of a Garrison Health Services transaction, click here

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