This article explains how to cancel a payment after it's been processed. For instructions on how to create and process a private health insurance transaction, click here

If you need to cancel a payment before your patient has approved it, you can simply press the 'cancel' button in the bottom left hand corner of your screen. Your patient can also reject the payment in their app. It's important to note too, that any payments left pending on the patient's end for more than 15 minutes will automatically be cancelled. 

If you need to cancel a payment or claim after the patient has accepted it, we can sort that out for you. Get in touch with us via intercom chat bubble or send an email to


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