For private health insurance transactions, an Error 12 is a generic decline message for an issue related to a health fund or your policy. Unfortunately, we can't provide additional information about exactly what caused this condition. Common reasons for an Error 12 include:

  • You attempted to claim for the same or similar item with the same provider on the same day of service as for a claim previously approved (this is generally not permitted)
  • The health fund details provided do not match those associated with your membership
  • There was a problem with your health fund policy
  • The health fund encountered a technical issue

If you encounter an Error 12, we recommend contacting your health fund for clarification. Also, be sure to check that the membership details submitted match those on your health fund card.

If you have received an Error 91 message, click here for more information.

We work hand in hand with third parties such as HICAPS, NAB and practice management software companies to ensure you have a secure and enjoyable experience with Medipass. If you think something isn't right or you encounter multiple errors, get in contact our support team at support@medipass.io.

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