Instructions for sending a private health insurance claim via Medipass can be found here. This article outlines how this will look for your patient.

At the end of your session, your patient will receive an SMS with a link that will prompt them to either log in to an existing Medipass account, or enter their details to accept your transaction. 

This transaction will expire in 15 minutes, so it's important to have your patient approve the transaction before they leave your practice.

Make sure your patient enables sharing of their location. For more information on why we need this, click here

(If they already have an account, they will log in here and tap accept.)

  •  If your patient doesn't have an existing Medipass account, the next step is for them to add in their health card details.
  • Then add their personal details.

(By ticking the 'Create a Medipass account' box a Medipass account is created for your patient, allowing them to complete transactions more easily in the future)

Once the patient selects approve the transaction is complete and you will be able to see this reflected in your Medipass portal.

Transactions can also be completed by your patient using the HICAPS Go app, for more information about the HICAPS Go app, refer to this article

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