(You can continue to use Medipass to invoice Garrison for ADF services delivered before the 1st of July 2019. For any questions regarding arrangements from 1st July 2019, please contact Bupa ADF Health Services on 1800 316 915 or by email on adfhscproviders@bupa.com.au)

You can quickly see the status of any invoice in your Medipass portal by clicking on "Transactions" tab on the left hand side of the portal. You will see a list of transactions, ordered by the most recently created. 

You can see the status of an invoice in the "Status" column. To see more information about the status of an invoice you can select the invoice.

  • A submitted invoice means that Garrison Health Services have received your invoice.
  • Under review shows that the team at Garrison Health Services are reviewing your invoice.
  • Accepted status is where Garrison Health Services have now approved your invoice.
  • Payment scheduled means your invoice is scheduled to be paid according to your payment terms (payment terms are currently 7-days for all provider-input invoices)

If your transaction is displaying as a red "Archived" status, this is most likely caused by a duplicate date of service. If you would like to contact Garrison Health Services about a "Archived" invoice, you can find Garrison Health Services contact information here.

Note: A transaction with the status "Submitted" or "Under review" can be cancelled be by selecting the "Cancel" button on the left hand side of the transaction screen.
If you would like to cancel a transaction that has reached the "Accepted" or "Payment scheduled" status you will need to contact Garrison Health Services to cancel this transaction.
You can find Garrison Health Services contact information here - Garrison Health Services contact us.

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