Creating services will allow you to bundle services together or create preset pricing for your services. It will also enable "Instant Quoting" via the HICAPS Go app for your practice, which also makes private health insurance claiming process more efficient when creating payment requests.

Note: Creating services is only enabled for HICAPS and HICAPS item codes. 


Setting up services

Click on "Services" on the left-hand side and click the pink "Create a service" button. 

Next, fill in the details of the service.  Remember to add the staff members who can perform this service. 

Note: By default, services will appear in the HICAPS Go app for patients to see. If you'd like to hide this service from the app, click on "Show advanced options" before saving the service and untick the box labelled "Service is visible to patients". 

Once you're happy with the details of your service, click "Create service". The next time you create a payment request, your saved services will appear at top of the "Services" drop down list for easy access.

Items and services explained

  • An item refers to a single HICAPS item code and may include things like initial consultations, extended consultations or home consultations. 
  • A service is what your practice is billing for, and may include single or multiple items. The service is what is displayed to the customer. 

Important note: A service's item code are the same item code that you would enter to a HICAPS terminal when billing the patient at the end of a service.

  • To see an example of a completed service for modalities with many item codes such as Dental, Optical and Podiatry click here
  • To view an example of a service for modalities with fewer item codes you can click here.

Editing services

Go back to the 'Services' tab on the left hand side, and click on the service you would like to edit.

Once the service is open, click the 'Edit' button.

You can then edit details such as which practice provides this service, which practitioners provides this service, the item code, price of the service, and whether the service is visible in the HICAPS Go app.

For instructions on setting up custom pricing for different staff members, or adding different prices for a preferred health fund, click here.

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