(You can continue to use Medipass to invoice Garrison for ADF services delivered before the 1st of July 2019. For any questions regarding arrangements from 1st July 2019, please contact Bupa ADF Health Services on 1800 316 915 or by email on adfhscproviders@bupa.com.au)

It's possible that your invoice is displaying as "rejected" because the patient's treatment is undergoing a review by committee by Garrison Health Services. In this situation, the invoice will be reviewed by a committee, and you will be notified by email whether this invoice is approved or not.

Note: If your invoice has multiple operations, your invoice will automatically be flagged. The team at Garrison Health Services process these invoices manually. These invoices should be approved once GHS process the invoice.

If you would like to contact Garrison Health Services directly to discuss any questions about a "Rejected" invoice, you can contact the Invoices and Payments team on 1300 126 420, or by email at garrison.offbase@medibank.com.au.

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