When signing up for a Medipass account, you will need to add your private health insurance card details to approve a transaction. This includes the card issue date.

If you're with Medibank, the card issue date will be on the front of your card, at the bottom right-hand corner.

Some newer Medibank cards don't have the card issue date listed on them.

If your card does not have the card issue date, your issue date will be 1 or 2 days after your policy start date, give both dates a try. Your policy start date is emailed to you when you sign up to Medibank. We understand that this is super confusing, however, it is still a required field for us when processing Medibank claims. Sorry for any inconvenience caused and thank you for your patience.

For instructions on how to create your Medipass account, click here.

Did this answer your question?