Please note: Our icare integration is currently in beta and not available to all users. If you are interested in joining this early release, please contact us.
Once a icare invoice is completed in Medipass, you will be able to track the status of the invoice until it is paid. This article will outline what each status will mean for your patient and yourself.
You can view the status of all your transactions by clicking on the "Transactions" tab on your left side navigation menu.
You can view the status of each transaction on the right hand side "Status" column.
You can view a further breakdown of the transaction can be viewed by clicking on the transaction of interest.
Types of statuses that you will encounter:
- Submitted - As soon as you complete the transaction, the transaction will be marked at "Submitted" until the transaction is reviewed.
- Approved - Your invoice has been reviewed and approved by icare to be paid.
- Rejected - Unfortunately, your invoice was reviewed and declined by icare. In the case that the invoice has been rejected and you cannot identify a clear reason why, please contact icare. You can find icare's contact details here.
Hopefully that helps! If you need any other help, our support team is available 8am to 6pm AEST Monday to Friday. You can contact us via the chat bubble on the bottom right of every page.