When setting up paid functionality, you'll be asked to add a credit card which will be used for billing purposes - Visa and Mastercard is accepted - and fees charged for paid functionality will be debited from this credit card, such as Tyro Health Online Paid Claims or Tyro Health Online Payments.
Updating your payment details
Navigate to the "business settings" page using the sidebar (see below).
Select the "billing" tab, then scroll down to "payment details".
Click "change card", enter the details to be used for your next payment, and save.
Only Business Administrators can update billing details.
Failed payments
Payment for Tyro Health Online charges are attempted on the first business day of a month and can fail for a number of reasons - email notifications are sent to the billing contact (or business admin, if no override is set).
When we're unable to process payment, we attempt to charge the saved credit card details two additional times, 3 business days apart. If after these attempts the invoice payment is still outstanding, your business' access to Tyro Health Online paid functionality will be revoked on the last day of the month.
To prevent access from being revoked after three failed payment attempts - or to reinstate access - you need to update your payment details (the existing card details can be re-entered) in Tyro Health Online - payment will then be automatically attempted.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.