If your patient has paid in full, and wants to claim their benefit from their health fund, or would like a receipt you can send a patient their receipt via email.
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​To see how to make a patient invoice and ensure your patient can claim back their health insurance benefit, click here.
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Once a patient has successfully paid for their appointment - as below - you have the ability to send a receipt to the patient’s preferred email address. If there’s an email address saved on this patient’s record in Tyro Health Online, then this will pre-populate.

If you're directed to the 'Tax invoice' or select ‘View invoice’, then you’ll be able see the details of the completed transaction and send the Medicare statement if applicable.

You'll be able to view a "Send receipt" button at the bottom of the claim screen.

You can then enter the patient's email address and select "Send receipt".

This receipt contains details such as your location details, the servicing provider's provider number, the patient's health fund etc.

All your receipts and Medicare statements can be found and sent from the 'Invoices' page.

Please note, as of 4 November 2021, Tyro Health Online won't send receipts automatically once a payment has been made. This helps prevent duplicate copies being sent to patients and ensures receipts aren’t unintentionally sent to outdated email addresses.

However, when a patient makes a payment with an online booking through practice management software, a receipt may be sent to their nominated email address on your behalf. This is because the patient may not have a record in your system at the time of booking.

Need help creating a private health insurance claim? Click here

If you require further assistance, you can contact the Tyro Health Online support team by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.