You can switch from "Pro" to "Basic" at any time. However, we would love to hear your feedback so please drop us a line to let us know why you've chosen to switch as we strive to progressively work with our customers feedback to improve the services we offer.

First, log in to your Medipass portal and select "Business Settings" from the left hand menu.

Secondly, click "Subscription" from the top panel like so:

On this page, you will be provided with details on the plan that you are currently. You will need to click "Manage plan".

You will get to view the features of both our "Basic" and "Pro" plans and be shown which plan you are currently. Here you can switch your subscription by selecting "Basic".

If you have any questions, you can chat with us by selecting the chat bubble in the bottom right corner of the page or you can email us at

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