Gold card holders can claim for any clinically necessary service and white card holders can only claim for specific conditions. You may have already experienced this if a DVA claim you raised received the decline code “581 Condition treated has not been stated”.

A summary on allied health providers and DVA claiming can be found here.

As gold card holders can claim for ANY clinically necessary services, no special indication is needed for the claim to be processed. For white card holders, an accepted disability indicator may be required.

Here's how you enable the accepted disability indicator (for white card holders)

Enter in patient's basic details 

Click "Advanced options"

Select "Yes" under "Accepted disability indicator"

As always, if you have any trouble, please feel free to get in contact with us via the chat bubble located on the bottom right of your browser. 

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