Gold card holders can claim for any clinically necessary service and white card holders can only claim for specific conditions. You may have already experienced this if a DVA claim you raised received the decline code “581 Condition treated has not been stated”.

A summary on allied health providers and DVA claiming can be found here.

As gold card holders can claim for ANY clinically necessary services, no special indication is needed for the claim to be processed. For white card holders, an accepted disability indicator may be required and the condition treated will need to be added to the claim.

Here's how enter the condition treated (for white card holders)

Under the patient details section toggle the "Accepted disability indicator" and enter in the condition treated

As always, if you have any trouble, please feel free to get in contact with us via the chat bubble located on the bottom right of your browser. 

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