To process a refund for a payment made by a client, via Medipass Card Payments (ie, a Visa or Mastercard debit or credit payment), please follow these steps:

  • Login to your Medipass portal (via

  • Click "Invoices" located on your left-hand navigation menu

  • Select the invoice that needs to be refunded

  • Click "Refund"

  • You can enter the amount to be refunded, add a reason if needed and select "Issue Refund."

  • At the bottom of the invoice you'll be able to see the payment that's refunded. To send a receipt of this refund to your patient you can select "Send Receipt" and enter the patient's email address.

If you have any questions, please feel free to get in contact with us via the chat bubble located on the bottom right of any Medipass page or email us at

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