There are two types of service issues and outages that might occur with the Tyro Health Online solution.
1. Tyro Health Online outages
The Tyro Health Online Service Status page outlines whether the Tyro Health Online platform is experiencing an outage. If you are experience what appear to be technical issues, you can look here to see whether this is a Tyro Health Online issue specifically.
2. Third party outages
As Tyro Health Online connects to a range of insurers and funders, our service might also be impacted by outages by those organisations. This might include Medicare, Department of Veterans' Affairs or others.
Medicare and Services Australia outages
You can view service status pages for Medicare and Services Australia here:
Medicare Systems and Service Status: this is a system generated status page, and is typically the most up to date status page
Medicare Online / ECLIPSE Service Status: also a system generated status page which may provide added information.
Health Systems Developer Portal: this page is manually updated by Services Australia during business hours only.
If you have further questions, please don't hesitate to contact our support team directly.