Tyro Health Online manages the settlement of funds into your bank account for the following transaction options only:

Tyro Health Online doesn't manage settlement for any other insurers, including Medicare, DVA, ECLIPSE, WorkCover QLD, or HealthPoint. To change settlement details for other insurers, please contact them directly (Medicare claims are settled at the provider-level). Tyro terminal or eCommerce settlements are also managed separately (by Tyro) and not by Tyro Health Online.

Settlements are processed every business day for transactions approved the day prior - no payment occurs on national public holidays. Settlements are paid the business day following a successful transaction.

All approved transactions for a day are paid as a single settlement amount into the nominated bank details provided to Tyro Health Online. Detailed remittance advice for all transactions included in a settlement can be found on the 'REMITTANCE' page in Tyro Health Online, including the bank lodgement reference.
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Cut-off times for approved transactions to be included in daily settlement

* Transactions may be submitted prior to the cut-off but if approved thereafter, those will be included in the next processing period.

** AET = Australian Eastern Standard Time (AEST) and will adjust to Australian Eastern Daylight Savings Time during those periods defined for Melbourne, Victoria

Settlement cut-off times for other insurers, not managed by Tyro Health Online, who pay direct to providers is generally as follows:

*** AET = Australian Eastern Standard Time (AEST) and will adjust to Australian Eastern Daylight Savings Time during those periods defined for Canberra, ACT.

If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.