What is my Medipass Consumer Account and why is it being deactivated?

You may have set up a Medipass Consumer Account when you purchased a service from one of these providers, in order to receive an instant private health insurance benefit or to make a payment.

In April 2021, we no longer used Medipass Consumer Accounts to process claims and payments. Instead we switched to new experiences which are simpler and easier to navigate. As we have moved away from Medipass Consumer Accounts and they are no longer used, we are now in the process of ensuring these accounts are deleted.

Medipass Consumer Accounts will no longer be available after 1 July 2022

Once Medipass Consumer Accounts are deleted, you will no longer be able to view your transaction history or account details. If you are a patient with any service providers who use Medipass, this will not affect any of your patient records which they hold, including any claims or payments processed with them and your service provider will continue to be able to use Medipass to process your claims and payments leveraging our latest patient experiences.

The deletion will happen automatically - there is nothing you need to do. If you want to retain a copy of your transactions, you will need to login before 30 June 2022 and take a copy of any transactions you wish. Alternatively, at any time, you can either:

  • search your emails for relevant receipts; or

  • contact the service provider who you purchased the product/service from and request a receipt.

What will happen after my Medipass Consumer Account is deactivated?

As the Medipass Consumer Account functionality has not been used since April 2021, there are no changes to how you pay or claim with Medipass (for example, when purchasing contact lenses online). Similarly, this upcoming closure won’t affect any of your patient records with any of your service providers who use Medipass. The only change is that you will no longer be able to access your Medipass Consumer Account to view your prior transactions.

Contact us if you have any questions

If you have any questions about this, please send us an email at support@medipass.com.au, or navigate to medipass.com.au and click on the pink bubble to start a support chat.

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