Note: These instructions are for processing a private health insurance transaction for patients who have downloaded and set up the HICAPS Go app. If your patient would prefer to approve their claim via the web, click here

Step By Step 

Make sure your patient has downloaded and set up the HICAPS Go app before you create the payment request in Medipass. You can send your patient an SMS with a link to the app in their app store by following the instructions here.  

Once the appointment has finished and your patient is ready to pay, click on "Create payment request" in the top left-hand corner. 

You can then select the "Private health insurance" payment option.
Medipass will pre-fill your practice if you have one practice, or select which practice and provider completed the service.

You can then select a patient by searching for their name. If they're a new patient just select "Add new patient".

After selecting the patient you can then select the item code or service and select "Continue to payment".

The patient will then receive a notification on the HICAPS Go app where they can complete the payment.

Do you have a patient who wants to pay with cash? Click here!
If a patient doesn't have private health insurance, they can use Medipass to pay fully out of pocket! To learn how,
click here.

On your screen, you will see the gap payment as "Approved" in green.

That's it! Your patient will get a receipt sent to their email, and you will see the payment appear with other payments you've processed in your "Transactions" screen. 

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