Patients might notice that in some scenarios, a $1 charge may appear on their bank statement.
This $1 transaction is called a “pre-authorisation”. When using Medipass, in some situations (such as saving a new payment card), a $1 pre-authorisation may be made to ensure the card is valid. This authorisation is voided immediately so a patient/cardholder is never actually charged.
While a pre-authorisation may temporarily appear on online statements (for typically just one to seven days), the value was not and will never actually be deducted from patient bank accounts. A patient can contact their bank if they have any concerns about this or the status of the transaction.
If you have any further questions, feel free to chat to us using the conversation bubble located on the bottom right of your window.