Private health insurance (via HICAPS)

Private health insurance and overseas health insurance claiming in Medipass.

16 articles in this collection
Written by Sophie Kneebone, Adrian Perillo, Kassy and 1 other

Getting started

An introduction to Medipass Health Insurance Claiming, via HICAPS

And what you need to know to make sure digital HICAPS claiming is right for you.

Written by Sophie Kneebone
Updated over a week ago

Private health insurers and provider types enabled for Medipass claiming via HICAPS

Members of these health funds are enabled to use Medipass

Written by Kassy
Updated yesterday

Setting up Medipass Health Insurance Claiming, via HICAPS

This article will help you get started with Medipass Health Insurance Claiming, via HICAPS

Written by Simon Iea
Updated over a week ago

Changes to our private health insurance and payment experience

Medipass will be making some changes to private health insurance claims and payments between December 2020 and March 2021.

Written by Sophie Kneebone
Updated over a week ago

Claiming

How to create a private health insurance invoice in Medipass

Steps on how to send your patient a HICAPS claim

Written by Kassy
Updated over a week ago

Non-claimable items

Add a non-claimable item to your private health insurance payment request.

Written by Sophie Kneebone
Updated over a week ago

Creating a payment for dependants

Here's how to process a payment for dependants and send it to the policy holder.

Written by Sophie Kneebone
Updated over a week ago

Back dating a HICAPS claim

Information on submitting a private health insurance claim for a previous date.

Written by Kassy
Updated yesterday

Patient experience

Gap payment method required

Private health insurance claims require you to set a gap payment method

Written by Adrian Perillo
Updated over a week ago

What does a private health insurance transaction look like for my patients?

How to complete your private health transaction via SMS

Written by Sophie Kneebone
Updated over a week ago

Printable claiming guide for your patients

Here's a helpful guide to help your patients approve a private health insurance claim

Written by Adrian Perillo
Updated over a week ago

Saving prices as services

Creating and managing services

Here's how to set up and save services for your practice.

Written by Kassy
Updated over a week ago

Custom pricing for services

Instructions for creating custom pricing for staff members, and preferred pricing for different health funds.

Written by Sophie Kneebone
Updated over a week ago

Troubleshooting

HICAPS error codes and what they mean

If your invoice is failing and you're receiving a HICAPS error code, check out the link in this article.

Written by Sophie Kneebone
Updated over a week ago

Error 12 - Declined

Information about what an error 12 is, and what to do.

Written by Kassy
Updated over a week ago

Error 91 - Health fund down

An explanation on what Error 91 is, and what to do.

Written by Kassy
Updated over a week ago