Private health insurance (via HICAPS)

Everything you need to know about private health insurance claims in Medipass.

16 articles in this collection
Written by Sophie Kneebone, Adrian Perillo, and Kassy

Getting started

Changes to our private health insurance and payment experience

Medipass will be making some changes to private health insurance claims and payments between December 2020 and February 2021.

Written by Sophie Kneebone
Updated over a week ago

An introduction to HICAPS Go

And what you need to know to make sure HICAPS Go is right for you.

Written by Sophie Kneebone
Updated over a week ago

HICAPS claims

How to create a private health insurance invoice in Medipass

Steps on how to send your patient a HICAPS claim

Written by Kassy
Updated over a week ago

Which health funds are enabled with Medipass?

How to stay up to date with funds when they come on board!

Written by Kassy
Updated over a week ago

Applying a discount

How to apply a promotional discount within the Medipass portal.

Written by Sophie Kneebone
Updated over a week ago

Non-claimable items

Add a non-claimable item to your private health insurance payment request.

Written by Sophie Kneebone
Updated over a week ago

Creating a payment for dependants

Here's how to process a payment for dependants and send it to the policy holder.

Written by Sophie Kneebone
Updated over a week ago

Patient experience

What does a private health insurance transaction look like for my patients?

How to complete your private health transaction via SMS

Written by Sophie Kneebone
Updated yesterday

Printable claiming guide for your patients

Here's a helpful guide to help your patients approve a private health insurance claim

Written by Adrian Perillo
Updated over a week ago

The HICAPS Go app

Written by Sophie Kneebone
Updated over a week ago

Saving prices as services

What is a service?

Explanation of services, and the benefits of creating services for private health insurance payments.

Written by Kassy
Updated over a week ago

Creating and managing services

Here's how to set up and save services for your practice.

Written by Kassy
Updated over a week ago

Custom pricing for services

Instructions for creating custom pricing for staff members, and preferred pricing for different health funds.

Written by Sophie Kneebone
Updated over a week ago

Error Codes

Error 12

Information about what an error 12 is, and what to do.

Written by Kassy
Updated over a week ago

Health fund down (Error 91)

An explanation on what Error 91 is, and what to do.

Written by Kassy
Updated over a week ago

HICAPS error codes and what they mean.

If your invoice is failing and you're receiving a HICAPS error code, check out the link in this article.

Written by Sophie Kneebone
Updated over a week ago