Getting started and general functionality

Help for service providers and healthcare practitioners using Medipass.

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23 articles in this collection
Written by Sophie Kneebone, Lawrence, Simon Iea and 1 other

Getting started

What is Medipass?

Some background on who we are and what we do

Written by Sophie Kneebone
Updated over a week ago

Signing up for Medipass

Here's how to sign up and set up your Medipass account as a healthcare provider.

Written by Sophie Kneebone
Updated over a week ago

Complaint Resolution Process

How Medipass manage your concerns and complaints

Written by Nicholas
Updated over a week ago

General setup

Identity Verification

You may be required to verify individuals associated with your business. Here's what to expect.

Written by Sophie Kneebone
Updated over a week ago

Medipass user roles

Here's an explanation of the different kinds of user roles in Medipass.

Written by Sophie Kneebone
Updated over a week ago

How to add a new location

Written by Sophie Kneebone
Updated over a week ago

How to hide your location address

Don't want your patient's to see the registered location address? Follow these steps

Written by Sophie Kneebone
Updated over a week ago

Patient records

Save your patient details in Medipass

Written by Sophie Kneebone
Updated over a week ago

Edit the phone number for your location

Follow these simple steps and update your phone number easily.

Written by Sophie Kneebone
Updated over a week ago

How to change your location details

Follow these simple steps to update your location details.

Written by Sophie Kneebone
Updated over a week ago

Changing your location address

Information on how to update your new location address.

Written by Sophie Kneebone
Updated over a week ago

How to update your account email address

Written by Sophie Kneebone
Updated over a week ago

Email notifications from Medipass explained

Details on what kind of role in Medipass receives email notifications.

Written by Sophie Kneebone
Updated over a week ago

Business name vs location name

This article explains the important difference between a business name and a location name.

Written by Sophie Kneebone
Updated over a week ago

Managing staff and users

Adding staff members

Looking to invite new staff members to your practice? Here is how and what everything means!

Written by Lawrence
Updated over a week ago

How to add or remove a location manager

Would you like to add or remove a Location Manager to your Medipass account?

Written by Simon Iea
Updated over a week ago

How to create or remove a business administrator

Instructions to add/remove a Business Manager role.

Written by Sophie Kneebone
Updated over a week ago

Missing email for staff members?

Some email addresses may have been removed from your staff details. You can find out why here.

Written by Sophie Kneebone
Updated over a week ago

How to update staff details

Follow these instructions to edit staff details

Written by Lawrence
Updated over a week ago

Assigning an email to your new staff member

Having trouble assigning an email to your new staff member?

Written by Sophie Kneebone
Updated over a week ago

How To Delete a Staff Member

Step by step instructions to delete a staff member or provider.

Written by Sophie Kneebone
Updated over a week ago

Patient experience

Setting the reply-to email for patient receipts

How to set the reply-to email address for the electronic receipts that your patients receive

Written by Lawrence
Updated over a week ago

Patient details

Saving and viewing your patient details

Written by Sophie Kneebone
Updated over a week ago