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Getting started and general functionality
Getting started and general functionality
Help for service providers and healthcare practitioners using Medipass.
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28 articles in this collection
Written by
Sophie Kneebone,
Lawrence,
Simon Iea
and 1 other
Medipass Marketing Disclaimers
Written by
Nicholas
Updated over a week ago
Getting started
What is Medipass?
Some background on who we are and what we do
Written by
Sophie Kneebone
Updated over a week ago
Signing up for Medipass
Here's how to sign up and set up your Medipass account as a healthcare provider.
Written by
Sophie Kneebone
Updated over a week ago
Complaint Resolution Process
How Medipass manage your concerns and complaints
Written by
Nicholas
Updated over a week ago
General setup
Uploading batch invoices
How to upload multiple invoices via a CSV file
Written by
Sophie Kneebone
Updated over a week ago
Identity Verification
You may be required to verify individuals associated with your business. Here's what to expect.
Written by
Sophie Kneebone
Updated over a week ago
Overseas claiming options for general practitioners
Medipass offers a range of claiming options and choosing the right one can be confusing
Written by
Nicholas
Updated over a week ago
Location level claiming
Claim as a business or location instead of a provider
Written by
Nicholas
Updated over a week ago
Medipass user roles
Here's an explanation of the different kinds of user roles in Medipass.
Written by
Sophie Kneebone
Updated over a week ago
How to add a new location
Written by
Sophie Kneebone
Updated over a week ago
How to hide your location address
Don't want your patient's to see the registered location address? Follow these steps
Written by
Sophie Kneebone
Updated over a week ago
Patient records
Save your patient details in Medipass
Written by
Sophie Kneebone
Updated over a week ago
Edit the phone number for your location
Follow these simple steps and update your phone number easily.
Written by
Sophie Kneebone
Updated over a week ago
How to change your location details
Follow these simple steps to update your location details.
Written by
Sophie Kneebone
Updated over a week ago
Changing your location address
Information on how to update your new location address.
Written by
Sophie Kneebone
Updated over a week ago
How to update your account email address
Written by
Sophie Kneebone
Updated over a week ago
Email notifications from Medipass explained
Details on what kind of role in Medipass receives email notifications.
Written by
Sophie Kneebone
Updated over a week ago
Business name vs location name
This article explains the important difference between a business name and a location name.
Written by
Sophie Kneebone
Updated over a week ago
Managing staff and users
Using Medipass as a locum provider
How to set up and locum provider for your location/s
Written by
Nicholas
Updated over a week ago
Adding staff members
Looking to invite new staff members to your location? Here is how and what everything means!
Written by
Lawrence
Updated over a week ago
How to add or remove a Location Manager
Would you like to add or remove a Location Manager to your Medipass account?
Written by
Simon Iea
Updated over a week ago
How to create or remove a business administrator
Instructions to add/remove a Business Manager role.
Written by
Sophie Kneebone
Updated over a week ago
Missing email for staff members?
Some email addresses may have been removed from your staff details. You can find out why here.
Written by
Sophie Kneebone
Updated over a week ago
How to update staff details
Follow these instructions to edit staff details
Written by
Lawrence
Updated over a week ago
Assigning an email to your new staff member
Having trouble assigning an email to your new staff member?
Written by
Sophie Kneebone
Updated over a week ago
How To Delete a Staff Member
Step by step instructions to delete a staff member or provider.
Written by
Sophie Kneebone
Updated over a week ago
Patient experience
Setting the reply-to email for patient receipts
How to set the reply-to email address for the electronic receipts that your patients receive
Written by
Lawrence
Updated over a week ago
Patient details
Saving and viewing your patient details
Written by
Sophie Kneebone
Updated over a week ago