Setting up Medipass

What is Medipass?

Some background on who we are and what we do

Written by Sophie Kneebone
Updated over a week ago

Signing up for Medipass

Here's how to sign up and set up your Medipass account as a healthcare provider.

Written by Sophie Kneebone
Updated over a week ago

How to get help

Here's how to reach our team, any time you need support

Written by Sophie Kneebone
Updated over a week ago

Medipass user roles

Here's an explanation of the different kinds of user roles in Medipass.

Written by Sophie Kneebone
Updated over a week ago

Medipass and telehealth: everything you need to know

In light of the COVID-19 outbreak, telehealth is becoming increasingly relevant. We'll keep updating this article as the situation evolves.

Written by Sophie Kneebone
Updated over a week ago

How to add a new practice

Written by Kassy
Updated over a week ago

How to hide your practice address

Don't want your patient's to see the registered practice address? Follow these steps

Written by Kassy
Updated over a week ago

Patient records

Save your patient details in Medipass

Written by Sophie Kneebone
Updated over a week ago

How to change your practice details

Follow these simple steps to update your practice details.

Written by Sophie Kneebone
Updated over a week ago

Edit the phone number for your practice

Follow these simple steps and update your phone number easily.

Written by Sophie Kneebone
Updated over a week ago

Changing your practice address

Information on how to update your new practice address.

Written by Kassy
Updated over a week ago

Removing your practice from the directory

Remove the ability for your practice details to be viewed in the HICAPS Go patient app

Written by Lawrence
Updated over a week ago

How to update your account email address

Written by Sophie Kneebone
Updated over a week ago

Verifying your business

If you have been asked to verify your business, here's an outline of what that involves

Written by Lawrence
Updated over a week ago

Email notifications from Medipass explained

Details on what kind of role in Medipass receives email notifications.

Written by Kassy
Updated over a week ago

Pending HICAPS Go provider numbers

Are your providers not yet enabled with HICAPS Go in Medipass? Check here first.

Written by Sophie Kneebone
Updated over a week ago

Adding staff members

Looking to invite new staff members to your practice? Here is how and what everything means!

Written by Lawrence
Updated over a week ago

How to add or remove a practice manager

Would you like to add or remove a Practice Manager to your Medipass account?

Written by Lawrence
Updated over a week ago

How to create or remove a business administrator

Instructions to add/remove a Business Manager role.

Written by Kassy
Updated over a week ago

Missing email for staff members?

Some email addresses may have been removed from your staff details. You can find out why here.

Written by Kassy
Updated over a week ago

How to update staff details

Follow these instructions to edit staff details

Written by Lawrence
Updated over a week ago

Assigning an email to your new staff member

Having trouble assigning an email to your new staff member?

Written by Sophie Kneebone
Updated over a week ago

Identification check (or KYC) :FAQ

Got some questions about your Medicare Identification Check?

Written by Sophie Kneebone
Updated over a week ago

Patient details

Saving and viewing your patient details

Written by Sophie Kneebone
Updated over a week ago