Medipass for consumers | Medipass Help Center

Medipass for consumers

Advice for consumers, patients and health fund members.

22 articles in this collection
Written by Sophie Kneebone, Kassy, and Jessica Collins

Setting up

How does this all work?

If you're feeling a bit overwhelmed or need some more context, start here.

Written by Sophie Kneebone
Updated over a week ago

Creating your Medipass account

Creating your Medipass consumer account, as a patient or individual

Written by Kassy
Updated over a week ago

How to add your Overseas Health Cover (OHC) card details

Do you have OHC? Wanting to add your card details? Follow these simple steps.

Written by Jessica Collins
Updated over a week ago

Adding a new member to your Medipass account or HICAPS Go app

Wanting to know how to add a dependant to your Medipass account?

Written by Kassy
Updated over a week ago

Payments and quotes

How to make a payment with your Medipass account

All about paying via the web with Medipass.

Written by Kassy
Updated over a week ago

How to approve an OHC payment.

Are you an OHC patient and you need to approve a payment. Let us help and tell you the ways you can do this.

Written by Jessica Collins
Updated over a week ago

What does a private health insurance transaction via SMS look like?

How to complete your private health insurance transaction via SMS.

Written by Jessica Collins
Updated over a week ago

Managing your account

Changing payment details for your Medipass account

Follow these instructions on how to change your card details.

Written by Kassy
Updated over a week ago

How to reset your Medipass account

Have you changed your phone number and are no longer able to receive the verification code? No worries; resetting your account is easy.

Written by Jessica Collins
Updated over a week ago

Changing your Medipass account details

If you want to edit your Medipass account details, follow these steps.

Written by Kassy
Updated over a week ago

Changing phone or phone number

Need help changing your mobile number for your account?

Written by Kassy
Updated over a week ago

Medibank card issue number

Can't find your Medibank card issue number?

Written by Kassy
Updated over a week ago

Medicare

How to complete a Medicare claim

Want to pay your Medicare claim with Medipass?

Written by Kassy
Updated over a week ago

How to add your Medicare card details

Wanting to add your Medicare card details? Follow these steps!

Written by Kassy
Updated over a week ago

HICAPS Go mobile app

What is the HICAPS Go App?

An optional way to complete your transaction

Written by Sophie Kneebone
Updated over a week ago

Setting up your HICAPS Go app

Instructions on how to set up your HICAPS Go account.

Written by Kassy
Updated over a week ago

I'm a practitioner - can I get listed on the app?

Written by Sophie Kneebone
Updated over a week ago

Frequently asked questions

Do I need to download an app to use Medipass?

Short answer: nope!

Written by Sophie Kneebone
Updated over a week ago

Does my health fund support Medipass and HICAPS Go?

Many health funds now support Medipass. Here's how to find out if yours does.

Written by Sophie Kneebone
Updated over a week ago

Why do I have to enable/allow location services?

Here's why we need you to turn on location services in the HICAPS app.

Written by Sophie Kneebone
Updated over a week ago

Why can't I see my local healthcare practitioner on the app?

Written by Sophie Kneebone
Updated over a week ago

$1 initial pre-authorisation

Why you may see a $1 charge to your credit/debit card

Written by Sophie Kneebone
Updated over a week ago