Medipass for consumers

Advice for consumers, patients and health fund members.

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21 articles in this collection
Written by Sophie Kneebone, Adrian Perillo, Kassy and 1 other

Frequently asked questions

What is Medipass and how does it work?

If you're a consumer or patient wondering how Medipass works, start here.

Written by Sophie Kneebone
Updated over a week ago

Changes to Medipass Consumer Accounts

How changes to Medipass Consumer Accounts may impact you

Written by Adrian Perillo
Updated over a week ago

Do I need to download an app to use Medipass?

Short answer: nope!

Written by Sophie Kneebone
Updated over a week ago

Does my health fund support Medipass and HICAPS?

Many health funds now support Medipass. Here's how to find out if yours does.

Written by Sophie Kneebone
Updated over a week ago

Medibank card issue number

Can't find your Medibank card issue number?

Written by Kassy
Updated over a week ago

Why do I have to enable/allow location services?

Here's why we may ask you to turn on location services.

Written by Sophie Kneebone
Updated this week

Payments, claims and quotes

Pay with Medipass for your Specsavers order

Want to only pay the gap for your Specsavers order? Follow these steps.

Written by Kassy
Updated over a week ago

What does a private health insurance transaction via SMS look like?

How to complete your private health insurance transaction via SMS.

Written by Sophie Kneebone
Updated over a week ago

Your bank details with Medicare

How to ensure you are paid your Medicare rebate

Written by Lawrence
Updated over a week ago

How to complete a Medicare claim

Want to pay your Medicare claim with Medipass?

Written by Kassy
Updated over a week ago

Your Medipass Consumer Account

Creating your Medipass account

Creating your Medipass consumer account, as a patient or individual

Written by Kassy
Updated over a week ago

Adding a new member to your Medipass account or HICAPS Go app

Wanting to know how to add a dependant to your Medipass account?

Written by Kassy
Updated over a week ago

Changing payment details for your Medipass account

Follow these instructions on how to change your card details.

Written by Kassy
Updated over a week ago

Changing your Medipass account details

If you want to edit your Medipass account details, follow these steps.

Written by Kassy
Updated over a week ago

$1 initial pre-authorisation

Why you may see a $1 charge to your credit/debit card

Written by Sophie Kneebone
Updated over a week ago

Changing phone or phone number

Need help changing your mobile number for your account?

Written by Kassy
Updated over a week ago

How to reset your Medipass account

Have you changed your phone number and are no longer able to receive the verification code? No worries; resetting your account is easy.

Written by Sophie Kneebone
Updated over a week ago

HICAPS Go mobile app

What is the HICAPS Go App?

An optional way to complete your transaction

Written by Sophie Kneebone
Updated over a week ago

Setting up your HICAPS Go app

Instructions on how to set up your HICAPS Go account.

Written by Kassy
Updated over a week ago

Why can't I see my local healthcare practitioner on the app?

Written by Sophie Kneebone
Updated over a week ago

I'm a practitioner - can I get listed on the app?

Written by Sophie Kneebone
Updated over a week ago