To create a bulk bill or patient claim, click the “Create payment request” button on the left hand side of your screen.

Once you have selected the Medicare payment option you can create a bulk bill claim by selecting “Yes” when asked “Will this transaction be bulk billed?”

Select the servicing practice and provider. “Modality” (profession) will auto-populate based on the selected provider. 

Under “Invoice reference”, you can optionally provide a unique reference, such an invoice number from your practice management or accounting system. This number will be retained and can be used to search for the transaction. 

You also have the option to nominate a separate payee provider, such as a principle provider in a group practice, which will direct any Medicare payment to the payee’s bank details on file with Medicare. By default, the payee provider is the servicing provider. 

Patient details are entered under “Patient and claimant details”.


Enter the patient’s mobile phone number in the “Patient” field. If an existing Medipass account is found, the patient’s saved details will be used to process the claim. If no existing Medipass account found, click “Send payment request to [phone number]” and enter the patient’s Medicare details manually.

Patient with Medipass Account

Note: Medicare account details will only be displayed after a claim has been approved by the patient/claimant. 

Patient without Medipass account - details to be entered manually

If required, add referral details such as the referring provider name, number, issue date and period. Referral details are typically not required or shown for General Practitioners. Reference Referrals for further details on options and settings. 

To add a service, either type in the the relevant MBS item code, item description or select a service from the drop down list. Only item codes applicable for the servicing provider and service date will be displayed. 

You can add multiple services if required, or remove any previously added, by clicking “Remove item”.  The date of service defaults to the current date. To change the date of service, select the “Date of service” field. 

Note: Only MBS item codes applicable for the date of service will be shown by default. 

The following are not accepted in bulk bill claims:

  •  Assisting practitioner services where the monies are to be directed to the surgeon
  • Claims with a date of service greater than 2 years
  • Medicare Claims Review Panel (MCRP) item

Once the required fields have been completed, click "Create payment request".

After the payment request is created, a summary screen will be shown, including the status of the claim. 

Note: Prior to attempting a Medicare transaction, providers must submit a Medicare Online Claiming Provider agreement (even if the provider has previously registered with Medicare for online claiming).

Once this agreement has been processed by Medicare, the provider can claim both bulk bill and patient claims. Medicare takes roughly five working days to process this agreement.
Five business days after submitting these documents, you will be able to try submitting a Medicare claim.

If you have any issues submitting a Medicare claim, please contact support via the chat bubble in your Medipass portal or at support@medipass.com.au.

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