Great question! Let's break it down...

What is HICAPS? 

HICAPS is the system many healthcare practitioners use to process your health insurance claim on the spot. At the end of your appointment, a practice staff member will take your health insurance card and swipe it through a machine. Then you just pay your gap, rather than paying the full amount for the appointment and taking a manual claim to your health insurer. The machine is the HICAPS terminal. 

So what does Medipass do? 

Medipass has worked closely with HICAPS to include on-the-spot private health insurance claims in the Medipass portal. Everything is done through the practitioner web portal and your mobile app, so there's no longer any need for physical terminals or cards. The digital experience much faster, so your practitioner can spend less time on admin, and more time looking after you! 

How does it work?

At the end of your appointment, the practitioner uses their Medipass web portal to create your payment. You then get a notification on your phone to let you know to view and approve the payment. Once you've approved it, your credit card is charged the gap amount and you will be emailed a copy of the payment.  

The app does much more than just claims. With the HICAPS Go app you can also:

  • Get a quote for healthcare services, so you can see how much it'll cost and how much you can claim back on your health insurance
  • Find practitioners in your area
  • Book appointments
  • Pay for a healthcare service in full if you don't have insurance or choose not to use their private health insurance.
  • Never have to remember your health insurance card again!

You can download the HICAPS Go app today by following this link: 

Note: we're working with Australian health funds to get them enabled for Medipass claiming. If you're still waiting for your fund to come on board, you can save them in your settings and we'll notify you when they're ready to go. For a complete list of the currently enabled funds, click here.  

Did this answer your question?