Here each step is broken down into 6 easy steps for you:

Step 1: Create a Medipass account

Simply go to the Medipass sign up page here and start by entering your details.

If you're a medical professional with a provider number, select "Yes" for “Are you a healthcare provider with a provider number?”.
If you’re a practice manager select ‘No,’ you can add in your staff and provider numbers later in Step 2. 

Step 2: Claim your business

You will be taken into your Medipass portal and the “Get Started” page.
The next step will be for you to “Claim your business”. 

You will then be prompted to search for a provider number used within your business.
If you've added your provider number when setting up your account, we will search for your business and display any details we have.

Note: If another staff member has previously claimed the business, you'll be able to request access by selecting "Request access". This will send the staff member an email, where they can grant you access.

If we have details for your business, just as a security measure, we will place an automated phone call to the practice with a secure code.
Once you receive that phone call, enter the security code in the boxes provided. 

If we do not have your details in the Medipass directory, you can select the option to “Create your business”: 

You will then be asked to enter your business details and click “Create business”. 

Then you will be taken back to the “Get Started” page to complete the next steps.

Note: if you don’t have time right now, don’t worry you can log in later and do this.

Step Three: Verify your email

You can click the “Verify your email” button and this will then get an automated email sent to your registered email address where you will just need to click on the link provided within that email:

Once this is done, you will notice that this section now had a green tick as your email has been verified and now it’s time to set up your practice details.

Step 4: Set up your practices

You will need to fill in your practice details and then at the bottom of the page click “Create practice”.

Step 5: Manage staff details

Now, you can click “Manage staff details” like so:

You will then be taken to a screen where you can either:

  1. “Confirm staff details”- you can click this option if all your staff appear and their details are correct.
  2. “Add staff member”- you need to add additional staff to your business.
  3. You can click on the existing staff member to add additional details. You will need to click this option to add provider numbers.

Step 6: Set up services and prices

If you see patients who claim their private health insurance benefit, you have the option to set up your own custom services and prices. To read more about services, you can read this article here.

From here, you're ready to start processing payment requests!

If you have any questions about setting up your account, you can always contact the support team via the chat bubble in the corner of your Medipass account, or at

Note: If you've added HICAPS provider numbers, these can take up to five days to be approved. 

To read more about pending provider numbers, check out this article here

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