You can now claim as a business or location when an individual provider number is not applicable. This is common if your business is (or you offer) one of the following:

  • Pharmacy

  • Rehabilitation services

  • Attendant care

  • Domestic support

  • Legal services

Location level claiming needs to be set up before it's available to select when completing a claim. It can be set up when first integrating to an insurer by checking the box ‘claim as a business or location’ when entering provider details.

You can also add a business or location to an already integrated insurer by selecting the ‘Settings’ button on the insurer tile on the ‘Get paid’ tab.

Please note: claiming as a business or location is currently only available with:

  • WorkSafe Victoria,

  • Comcare for Pharmacy, and

  • Integrated partners - via your PMS - for Medipass Card Payments.

Once set up, you can claim as a location or business by selecting the location that the service was delivered from in the ‘Provider’ drop-down field on the Invoice. If there are no providers associated with the location, there will be nothing to select in the ‘Provider’ field.

If you require further assistance, you can contact the Medipass support team by clicking the chat bubble located on the bottom right of your browser or by emailing

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