Surcharging is where merchants are allowed to reduce the cost of processing card payments by adding on the cost of the transaction as a surcharge. This is a feature that Tyro terminals can be configured to support.

By default, Tyro will settle to merchants your transaction amounts minus the surcharge amounts and deduct the surcharge amounts from your Tyro invoice at the end of the month. This means that you can enable surcharging without concern for reconciliation between Tyro, Tyro Health Online, or any other integration PMS you might use.

Please note, you may choose to have the surcharge amount included as part of your daily settlement, but this is not recommended as transactions processed and funds settled will not reconcile.

End of day Tyro EFTPOS machine reconciliation reports will also show the amount you have surcharged separately to the total of your takings, which will further enable you to reconcile.

If you use your Tyro EFTPOS machine via Tyro Health Online, and you have surcharging enabled on your Tyro EFTPOS machine, then your surcharge will be processed, but it will not show in Tyro Health Online. Rather, it will show on your end of month Tyro invoice.

Check out this Tyro support article which outlines how to automatically apply a surcharge to your payments.

If you require further assistance, you can contact the Tyro Health Online support team by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.