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Troubleshooting

Troubleshooting

Here's where to look if something's wrong.

Sophie Kneebone avatar Adrian Perillo avatar Kassy avatar
5 articles in this collection
Written by Sophie Kneebone, Adrian Perillo, and Kassy

Service Status Page

See if Medipass is experiencing an outage.
Adrian Perillo avatar
Written by Adrian Perillo
Updated over a week ago

Pending provider numbers

If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Kassy avatar
Written by Kassy
Updated over a week ago

Why isn't my payment working?

It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.
Sophie Kneebone avatar
Written by Sophie Kneebone
Updated over a week ago

How to force refresh your Medipass portal

Having issues with your Medipass portal? Try a force refresh
Kassy avatar
Written by Kassy
Updated over a week ago

Reason code: API-454 - Invalid data

Information about this error.
Kassy avatar
Written by Kassy
Updated over a week ago
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