Troubleshooting
Here's where to look if something's wrong.
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7 articles in this collection
Written by Michelle Brasier, Adrian Perillo, Kassy and 1 other
Written by Michelle Brasier, Adrian Perillo, Kassy and 1 other
Pending provider numbers
If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Written by Kassy
Updated over a week ago
Updated over a week ago
Enabling payment requests via a SMS
If the first name on the transactions are coming up as a mobile number or the SMS is not being received by your patient, check this out!
Written by Lawrence Yum
Updated over a week ago
Updated over a week ago
Why isn't my payment working?
It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.
Written by Michelle Brasier
Updated over a week ago
Updated over a week ago
Updates to our User Terms and Privacy Policy
Updates are live from 1 May 2019
Written by Adrian Perillo
Updated over a week ago
Updated over a week ago
Reason code: API-454 - Invalid data
Information about this error.
Written by Kassy
Updated over a week ago
Updated over a week ago
Health fund down (Error 91)
An explanation on what Error 91 is, and what to do.
Written by Kassy
Updated over a week ago
Updated over a week ago
Error 12
Information about what an error 12 is, and what to do.
Written by Kassy
Updated over a week ago
Updated over a week ago