Troubleshooting
Here's where to look if something's wrong.
6 articles in this collection
Written by Sophie Kneebone, Michelle Brasier, and Kassy
Written by Sophie Kneebone, Michelle Brasier, and Kassy
Updates to our User Terms and Privacy Policy
Effective from 26 August, 2019
Written by Sophie Kneebone
Updated over a week ago
Updated over a week ago
Pending provider numbers
If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Written by Kassy
Updated over a week ago
Updated over a week ago
Why isn't my payment working?
It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.
Written by Michelle Brasier
Updated over a week ago
Updated over a week ago
Reason code: API-454 - Invalid data
Information about this error.
Written by Kassy
Updated over a week ago
Updated over a week ago
Health fund down (Error 91)
An explanation on what Error 91 is, and what to do.
Written by Kassy
Updated over a week ago
Updated over a week ago
Error 12
Information about what an error 12 is, and what to do.
Written by Kassy
Updated over a week ago
Updated over a week ago