Troubleshooting
Here's where to look if something's wrong.
4 articles in this collection
Written by Sophie Kneebone and Kassy
Written by Sophie Kneebone and Kassy
Pending provider numbers
If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Written by Kassy
Updated over a week ago
Updated over a week ago
Why isn't my payment working?
It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.
Written by Sophie Kneebone
Updated over a week ago
Updated over a week ago
How to force refresh your Medipass portal
Having issues with your Medipass portal? Try a force refresh
Written by Kassy
Updated over a week ago
Updated over a week ago
Reason code: API-454 - Invalid data
Information about this error.
Written by Kassy
Updated over a week ago
Updated over a week ago