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Troubleshooting
Troubleshooting
Here's where to look if something's wrong.
5 articles in this collection
Written by
Sophie Kneebone,
Adrian Perillo,
and
Kassy
Service Status Page
See if Medipass is experiencing an outage.
Written by
Adrian Perillo
Updated over a week ago
Pending provider numbers
If you're wondering why a provider number has not yet been approved in your Medipass account, start here.
Written by
Kassy
Updated over a week ago
Why isn't my payment working?
It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.
Written by
Sophie Kneebone
Updated over a week ago
How to force refresh your Medipass portal
Having issues with your Medipass portal? Try a force refresh
Written by
Kassy
Updated over a week ago
Reason code: API-454 - Invalid data
Information about this error.
Written by
Kassy
Updated over a week ago