Troubleshooting

Here's where to look if something's wrong.

5 articles in this collection
Written by Sophie Kneebone, Adrian Perillo, and Kassy

Service Status Page

See if Medipass is experiencing an outage.

Written by Adrian Perillo
Updated over a week ago

Pending provider numbers

If you're wondering why a provider number has not yet been approved in your Medipass account, start here.

Written by Kassy
Updated over a week ago

Why isn't my payment working?

It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.

Written by Sophie Kneebone
Updated over a week ago

How to force refresh your Medipass portal

Having issues with your Medipass portal? Try a force refresh

Written by Kassy
Updated over a week ago

Reason code: API-454 - Invalid data

Information about this error.

Written by Kassy
Updated over a week ago