Troubleshooting

Here's where to look if something's wrong.

7 articles in this collection
Written by Sophie Kneebone, Adriano, and Nicholas

Web Browser Compatibility

Find out what versions of your browser Medipass supports

Written by Nicholas
Updated over a week ago

Service Status Page

See if Medipass is experiencing an outage.

Written by Adriano
Updated over a week ago

How to get help

Here's how to reach our team, any time you need support

Written by Sophie Kneebone
Updated over a week ago

Pending provider numbers

If you're wondering why a provider number has not yet been approved in your Medipass account, start here.

Written by Sophie Kneebone
Updated over a week ago

Why isn't my payment working?

It can be frustrating when things don't work the way they are supposed to. Here are a few clues as to what might be going on.

Written by Sophie Kneebone
Updated over a week ago

How to force refresh your Medipass portal

Having issues with your Medipass portal? Try a force refresh

Written by Sophie Kneebone
Updated over a week ago

Book a phone call with the Medipass support team

We'll give you a call at a time that's convenient for you.

Written by Sophie Kneebone
Updated over a week ago