Medipass fees are charged for transactions that occurred in the month prior (ie, charged in arrears) on the first working day of the following calendar month.

During sign up for a paid feature, you will be asked to add a credit card which will be used for billing purposes. We currently accept Visa and Mastercard. This can be updated by a business administrator at any time by logging into Medipass and navigating to Business Settings > Billing.

When your payment method is successfully charged, you will receive a Tax Invoice by email as your receipt. Medipass Tax Invoices are sent to the email address of your business. This can be edited by a business administrator by logging into Medipass and navigating to Business Settings > Details. Update the email listed under Contact Details.

If you have any questions, please feel free to contact our friendly support team. Just send us a message through the chat bubble in the bottom-right corner of your screen.

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